Open Palette

This place is an absolute disaster! A very limited menu and the inability to even deliver upon that. My chicken tenders were cooked to the point of being overdone and were so hot I couldn't eat them while my wife's tomato soup and grilled cheese sandwich were both cold. We sent the soup and sandwich back with the manager who assured us it would be made right. We waited another 15 minutes watching other customers receive the same soup and sandwich order. When I finished all I could of my "crispy" tenders and she still hadn't received her meal, we asked that they remove her order, let us pay and leave. They dismissed the check, but that was an hour we'll never get back; Happy Valentine's Day!

While being a guest at the Sheraton hotel this restaurant is located in, a friend and I decided to eat here. We waited at the podium for about 5 minutes before walking in where we were told to sit anywhere we like. It took some time before the waiter arrived but the service he provided was good. The service was a bit slow, understandable given the times. My friend got the Nashville hot chicken sandwich, and I got the double cheeseburger. The food came out fast and was of good quality, it wasn't the best burger I've ever had, but certainly not the worst either, For a hotel restaurant it got the job done though. As for the breakfast, while the buffet is a little pricy at $24, drinks are included and they have a good variety of foods to choose from, and like any buffet it is all you can eat. If you're a guest on the property this is a pretty good place to eat for a good price for a hotel restaurant. If you are in downtown looking for a lunch or dinner place though, this is probably not it

Really enjoying my time at the Open Pallete~ I arrived at the hotel much earlier than my roommates and this was the perfect place to grab a bite. I had the kale salad which was delicious~ Cold drinks came with biodegradable agave straws. My server ( Eloy ) was kind, attentive, and very knowledgeable of their unique menu ( I wish I could afford 1 of everything! ) and truly went above and beyond~ There is also a bar with a wide variety of drinks, large televisions ( sports ), subtle music, and warmly lit vibe. Just what I needed and more while I wait ~ Definitely recommend if you're staying at or near the Sheraton Dallas!