O'Charley's Restaurant & Bar

Update: the manager reached out to me and invited us back. We went for lunch over the weekend and the food was so much better. Great servers and good management at this location! Although the server was wonderful, the food was terrible. All of our sides were cold (fries, smashed potatoes), and my smashed potatoes were stiff and crusty, as if they had been plated up for 20 minutes. My grilled BBQ pork chops were pale and has sauce slopped on top. When we turned the chop over there was breading on the other side, making it clear that someone had scraped the coating off a breaded chop and tried to pass it off as grilled. My son's seafood combo platter was cold and rubbery. My husband's steak was well done (he ordered medium rare). The only thing that tasted and looked as it should was the appetizer (spinach and artichoke dip). Our server did a good job, considering she had to cover the bar and a large section, but she was not the one that brought out our food, so did not know how foul it

Ive been going to this O'Charlie's for years and supported them through many struggles during C19. Had a $19 salmon meal tonight and my baked potato was warm (at best) and was hard as a rock. I told waitress that I'd like a hot one, she brought out another like I just tried to eat. warm at best. I know spuds and both of these were reheated probably from last night. The broccoli was crunchy. I just had oral surgery last week and need softish food. The salmon was excellent, but at $19 for a meal... I got salmon.

This restaurant is struggling. The good: We were seated pretty quickly, our server was very friendly and did a decent job, the prices were reasonable and portion sizes sufficient. The bad: they are understaffed. When we left there was a long line of people waiting to be seated. Getting our food and refills took a while. The decor is out-dated, the menu options are uninspiring (My fried chicken salad was pretty boring). The ugly: the place is filthy, supplies (silverware & napkins, cleaning supplies) are sitting out in the open. The glass partitions are covered in fingerprints. I am doubtful they could keep this place looking decent with the small staff (who looked very busy, so I don't blame them). I think they need to shut down and figure out a better way to operate. I hate to give such a lousy review because the servers are doing their best, but we will not return to this restaurant. I do not recommend dining here.