McDonald's

Food was hot and good, but the experience was not enjoyable. The only worker that even looked me in eye was the dining room hostess. Everyone else was surly and seemed very unhappy. I will usually make an effort to be a light when workers seem stressed, but it was obvious that it would not be well received so I didnt even try. McDonald's needs to pay attention to the satisfaction, or lack of it, in their employees. Treat your workers better and you will regain many customers.

I purchased an egg McMuffin meal for my grandson who is autistic along with a medium orange juice and large iced macchiato. I paid for my food and get to the pickup window. First the lady at the window acted like she didn’t have a clue about her orders. She gave me my food first and said here you go have a nice day where I then reminded her about the drinks. Well then I asked for one more thing because my grandson likes honey mustard and she pulls out one and states it would be 25 cents. I never heard this most other McDonald’s just give to you with no problem. I’m confused maybe it was coming out of her check. I pull out my card to pay it but she says rudely I can’t take it here you would have to go inside. This the dumbest statement of the day so far. Why would I get out of the drive through line to pay 25 cents for for some honey mustard sauce on a meal I’ve already paid for. It’s the principle of the mattress I thought the customer was always right and I was nice and not r

Restaurant Address: 11723 Princeton Pike Restaurant City: Springdale Restaurant State: OH Comment: This was, hands down, the worst customer service experience I have had in years. Everything about the way the employees dealt with me said that I did not matter in any way shape or form. I walked up to the restaurant at 7:26 and checked the door, it was locked. The door stated the lobby opened, at 7:00 a.m. There was a young boy sitting in the corner in the dining room playing in his hair. I have pictures. I knocked on the window and asked him how do I get in. He TURNED HIS BACK TO ME and motioned for me to go around. I knocked again, he said go around through the window. All doors still locked. I then walked to the drive-thru window and knocked to ask an open time. A manager ROLLED HER EYES, TURNED AWAY and said something that I could not hear. The employee then relayed the message that she said 10 minutes. The manager then made some comment and they both laughed, TURNED THEIR BACKS, and