Chipotle Mexican Grill

Terrible experience. They were only taking online orders, so we ordered online. It wasn’t ready when it was supposed to be ready. Then they tell us (after we received the food) that they are out of lettuce, tomatoes, chips, and salsa. We only got half of what we ordered because of the chip and salsa shortage and what we did get was missing the lettuce and tomatoes. We asked for a refund on the chips/salsa and chips/queso that we didn’t get (yet paid for). Nope. They said that they can’t give refunds on online orders. They told us we’d have to call for a refund. We would not recommend this location.

I ordered through DoorDash and I had ordered white rice along with barbacoa but instead I got NO RICE , and They gave me chicken????instead of barbacoa , my bowl was full mostly out of black beans. I have worked in this place before and we were full of good, hardworking employees. Now this place is a disaster , not knowing how to do order. Whoever did my bowl , please look through the orders correctly, Thank you

They only had 2 employees working an the place was extremely busy. The 2 employees working this evening really rocked it. They were getting through the lines quick and handled the craziness nicely. Only reason it’s 4 stars is because they were out of steak, and white rice didn’t have any cilantro. But the employees were great