McAlister's Deli

The kids menu is nice in that it offers different choices like French bread pizza, chicken broccoli bowl, and baked potatoes. These kids meals are very well priced as well! The soups are good and the variety is nice. In this area, there aren't too many places to eat, so this is nice to have. I love participating via Google Reviews - if you find this review helpful, please click Like below. Thanks!

I ordered online. Went in to pick up. Manager and employee were at the "pick up" cash register. After they handled whatever they were doing, they both ignored me and went in the back. The employee who was bagging orders has her back to the "pick up" line. She bags my order and then 2 others. After ignoring myself and the person behind me, she yells out "does anyone have a pick up order". He gets around me and gets his order first and I finally get my order. Not the first time I have felt they were lacking customer service or organization? Not sure which is the issue. But I do know this is not my favorite McAlisters location.

Placed a delivery order through their app. Order did not go through but my card was charged. I called customer service and they said the order failed and the transaction would not go through. Placed another order while on the phone with customer service per their instructions. Order failed but my card was charged AGAIN. So I have this money being held in my account and no lunch. Called the store 3x and no one picked up. Between this incident and the quality of my last 3 orders going down. I don’t recommend ordering from them online or over the phone. Maybe go into the store so that if something is wrong it can be taken care of on the spot. Delivery/Online ordering is not reliable.