McAlister's Deli

The management of this location was horrendous. The service was extremely low and all of the employees were very rude. It was obvious the lack of respect for the customers was due to poor management. We ordered a kids meal that states on the menu that it comes with a kids cookie. When the food arrived it did not have one so we asked where it was thinking it was just forgotten. They replied that they were out and we stated that we paid for it so what could have in lieu of the cookie. What could have been an easy fix to either comp part of the meal or provide a regular cookie resulted in us having to speak to the manager. She kept repeating they were out and refused to acknowledged that we paid for it and needed something else or our money back. She angrily handed over a cookie. We were only one of about 5 people that had complained in about 30 minutes with one person having their entire meal compensated. We are normally huge fans of McAlisters but this location desperately needs a mana

After we ordered our food, there was a lunch rush. While we were waiting for our food there was only one person working the register who also was the only person taking the food out to tables. She was trying to get all the customers through because the line was out the door, while 3 or 4 workers were in the back. None of them decided to help to push the food out. It got so bad, there was no room to put food on the line, one person finally decided to take food to the tables. He only did so because there was no space on the line to put food anymore. We ordered at 11:21 and have been waiting for 20 minutes for soup, salad and a sandwich. Very unfortunate and unprofessional.

My new favorite sandwich shop!! How have I never been here my whole life? This place is baked potato heaven and the sandwichs are perfect and filling!!! Love it here, watch out world Im a better person just for eating here. All my dinning needs are fulfilled here! Try the pick 2 with the cranberry orange club sammy with the half a spud (potato) ???????????????? place is soo good its always busy busy during lunch time so beware