McAlister's Deli

I've only eaten here a few times, due to the long line and wait times during peak lunch hours. This location has a rather awkward footprint, so I always get my food "to go". I've never had a problem until last week when I got back to my office to discover I had been given the wrong sandwich. I immediately called and the manager couldn't have been more apologetic. She promised to refund my debit card and to still give me the correct sandwich if I had time to come back for it (which I didn't). However, I'm disappointed to say I never received the refund which leaves me feeling leary of future service.

Had an very unpleasant experience 2 days ago with the Manager. I work uptown and visit this location at least twice a week which means I spend a good amount of my lunch money at this location. The manager charged extra for each pump of strawberry syrup he put in my tea and over charged me for two when I only got one. Charged for extra dressing for the salad which you only get one. Also charged for chips with the tortilla soap. I use my app on every visit and never receive any coupons as well. The food a good but customer service isn't.

Order that cost $130 after the tip, taxes and delivery was added. We were missing parts of our order including the sour cream for the potatoes and the dressing for the salad. One of the potatoes, the box was crushed so much that part of the potato was on the lid. None of our drinks were delivered and the manager said we could come get it! Well if I wasn’t busy with MY job then I could come do yours! So no I’m not coming to get it!