Luigi's Italian Restaurant

Luigis has been the worst part of my Friday and that is saying a lot. Today they were offering a Buy one get one free deal for select entrees. When ordering online for delivery the online checkout did not apply the discount. I called to see how to get the discount applied and they informed me that they will automatically add the free meal to my order. Of course as I imagined from a place that looks like it does, they did not give me the entree that I just called to see how to get. I called back once the food arrived 45 minutes late and the same lady i spoke to tried to tell me I misheard her. She mentioned there was nothing she was going to do. I understand the meal was free but because Luigi's said we would have it, we didn't order another meal and one of us has to go without lunch. Horrendous service, sup-par food, and barely even can be considered "Traditional".

This is our favorite Italian restaurant in the area. I highly recommend their meatballs and pizzas. Beware when ordering appetizers though, their portions are very generous! They are great for a family but too much food for just 2 people. We have dined in and they had great service despite being very busy with take out orders. When ordering take out I love the convenience of ordering online.

Ordered buy one get one free Lasagna, called to double check that it was actually going to come with both lasagnas. Order came with one lasagna not two. I called again to ask about why it didnt come with my second lasagna and the same lady I had talked too told me that it should've come with it and offered no way for the order to be corrected. I asked if there was any way to get the second one as I was ordering for my office and she said "no the order has been placed" and offered the same directions which resulted in me only getting one lasagna in the first place. Absolute trash customer service and I will add that the food was incredibly underwhelming especially after an elongated wait. Wish I could give it 0 stars.