Lou Malnati's Pizzeria - Carry Out

Overpriced and poor quality. Customer service was great, staff was helpful and pleasant. Ordered “flagship” deep dish sausage and could not have been less impressed. Sauce was watery, sausage was like from a lunchable and crust was hard as a rock with no flavor. $50 for 1 pizza, 1 salad and wings… No value, not a good experience - will not be back.

Placed an online order. Got there a little early by accident no biggie, will wait in my car and play with my phone. The manager comes out and says "my guys messed up, I'm sorry they gave your pizza to someone else, it's going to take $10 longer. Would you like a soda or dessert for the trouble?" I said a coke is great as I was parched, thinking it'd be like a fountain soda. They bring my pizza out and give me like 4 bottles of coca-cola. Way beyond my expectations. Mistakes happen, it's dumb not to just go with the flow. They handled it very very well and I will be a repeat customer.

Ordered a small Chicago classic (sausage) and a small pepperoni and salad. Drove from Crown Point an hour and 15 minutes total and came home with 2 pepperoni pizzas and salad. Really? If we wanted pepperoni we could have ordered the large and save money. Tried to call and speak to a manager but I guess they’d rather not take any calls.