Laspada's Original Hoagies - Davie

I go out of my way - a thirty minute drive each way - just to get these subs. They're consistently delicious and the staff is usually pretty friendly and outgoing. Not only that, but if you eat-in, they often put on a bit of a show, tossing meat from the slicer a few feet through the air to have the topping of meat caught and covering your choice of veggies and cheeses. I've been going there for years and haven't seen them drop one yet!

Don't let the length of the line intimidate you. I'm not the most patient man, and we entered the line at the door. In 15 minutes, I was paying. These people are efficient,quick, and still provide great customer service. Hoagies are still as delicious as I remember them.

Here is a unfortunate example of how a company can provide terrible customer service and ruin customer relations. I placed my order for a sub as is on the menu with the only addition being extra cheese and picked it up during my lunch break to take back because I was busy. When I went to eat my sub I relisted that they forgot the cheese, not the extra cheese but the cheese altogether. To me this was a simple mistake that was actually pretty funny since I paid for extra cheese and didn't even get the cheese that was free. So I called the store in hopes that a way to resolve the mistake would be to credit me for a future purchase or refund the sub. This is where the problem began. The offer the manager came up with was to refund the charge for the extra cheese ($.50) or i can come back now to get another sandwich. I expressed that solution does not help because I am back at work and I personally prefer not to have food remade. Also that there is no way for her to refund items that are