Lake Zurich - Lou Malnati's Pizzeria

They are always inconsistent and tonight took the cake. My salad had dirt in it from unwashed mushrooms. Thankfully, I noticed it before eating it. When I called, the Manager seemed annoyed and didn't offer to deliver a new salad, he did refund it but was very short and unapologetic. Needless to say we will be ordering from their Palatine location in the future.

Best Lous in the Northwest burbs... and believe me I've eaten at all of them. This on you can't dine in, but it's easily the most consistent when it comes to the pizza. Big fan!

Wouldn’t let me use the bathroom when I really needed to. I’ve spend over 1000$ with this location over the years for carry out and delivery. I went for a carry out order and asked to use the restroom. Offered the manager to walk behind him to the restroom and was denied. As a business owner myself this is unreasonable and unacceptable. Needles to say even though I live in Hawthorn Woods this is my last transaction and most unfortunate with Lou malanatis lake Zurich. Buffalo grove will have my business from now on even if I have to pick it up. I suggest hiring a new manager that knows how to be reasonable to GOOD customers.