Krystal

Worst Krystal in America? Possibly. You can plan on a 30-45min drive through experience. Then, will your order be hot & correct? Probably not. What's even more aggravating is the "owner response" to all these negative reviews. Hey "Owner", your excuses and apologies mean nothing. Either fix it or close it. How you've managed to keep going this long is a mystery to the universe.

I’m not sure how this place is not shut down. They are always slow, but today the credit card machine is not working. So I order a door dash, and pay online. I am now waiting 30 minutes past when it should have been ready. They did not start making the order until I got to the store, which was the time it was suppose to be ready. Not sure why it’s taking so long when almost everyone is leaving when they can’t pay with a credit card. Update To have waited so long, why am I eating cold cheeseburgers, with no mustard on them?

And yet another visit where the lights are all on in the store, there’s 5-6 workers standing around on their phones, the dining room is closed, the “system is down” and they aren’t taking orders on a random Tuesday in the middle of the afternoon. I swear this is the most poorly managed fast food chain location I’ve ever witnessed. The employees are being paid to just sit in there and tell people they are closed all of the time. Makes no sense. I love Krystal and sad that this is my only location where I can NEVER order any food even during normal business hours. Edited: I’ve called that number several times—it’s a disconnected number. Did the contact us link, never have gotten a response :)