Juanchos - Chicago Heights

I purchased 2 steak burritos which are so salty you cannot even eat them. I have tried calling Juanchos 15 times and no answer. They also have a sign posted that says no refunds or exchanges so I guess they know the quality of food is not good and you order at your own risk which is not very good business or customer service. I am very disappointed with the burritos, will have to toss since restaurant is not answering their phone.

The food is really good and the customer service is pretty good as well however when they mess up your orders your options are come back within 7 days or bring your entire meal back. I spent ten minutes on the phone with the cashier trying to get my card credited or at least get my in store credit extended past 7 days ( I don’t drive) however I decided that I’m just not going to go back anymore due to that experience. Once again this only happened once but I don’t like paying for products and not receiving them. I paid for a tacos combo but had no rice and beans ????

I love their tacos! Try the dipping (birria) tacos and you won’t regret it! Not only is the food good, the customer service is also great. If you’re craving real, authentic Mexican food, this should be your go-to spot!