Johnny Rockets

Waited at the high top for 15 min and wad not acknowledged by any employee. Loved coming here when I went to the mall but I will unfortunately not be doing business there anymore

I came to this place because I saw this sign where they advertise that you can substitute Impossible meat ON ANY BURGER for extra charger $2,50. So I order The Original and Spicy Houston by cashier. After that manager yell that we can have only The Original with Vegan Patty. She was busy with another customer for a while so I decided to not wait and step back. Then she called me and repeated that I can’t have the burger, she said something a about owner and when I asked why they advertised that when it’s not possible to have it, she interrupt me with “excuse me” and offer me I can have this burger with Black bean patty ???? So I can have it with black bean but not with impossible? Ridiculous, they build burgers from scratch, I did not get the answer just that “The owner said that, thats it” The manager really didn’t handle this situation and it was not really friendly and professional service. We left, they lost two customers, they made me to write this review and lost other customers.

Absolutely the worst service ever. I am literally in line right now at the register in Scottsdales Fashion Square Mall location and there is a heavy set woman yelling to the back and arguing with the lady behind the door about who is gonna take my order. There are now 6 people behind me and we are all waiting. The heavy set employees keeps going over to a customer sitting at the counter to talk to him and leaving all of us in line. Now the gal behind the swinging door came out to wah her hands and walked back behind the door. After waiting for over 6 to 7 mins of being ignored I finally placed my order and sat down only to find out they were out of Pepsi. The absolute worst service ever. I will NEVER come back, there are far too many other options to chose from on my lunch break here.