Jimmy John's

Worst customer service I have EVER experienced. The man I called was extremely rude and unhelpful from the moment he picked up the phone.

I made this account just to write a review about how much I enjoy this place and the people that work here. Service is great, very good people working here. Food is good and made in a very timely fashion. I get a more personal connection with the people that work here than I do at any other fast food place.

It's really hard to stay sympathetic durong this pandemic to a business that has frequently difficult to work with employees, horrible adherence to Dane County mask mandates, and wildly varying hours compared to posted signage and Google listings. I'm happy to spend money on subs, but I shouldn't have to gamble on when this location is open. Maybe this one closed at 5pm today? Who knows. Sometimes you get there before the Google listed close time and the employees just stare at you. Maybe you get there close enough to the "surprise closing time" and you catch them running out of Steve's with a 12 pack of beer because they're already closed. This location isn't worth it anymore. I get more consistent service at the Fish Hatch location. I wonder if they're owned by the same person...