Jimmy John's

Placed an order around 8:30 PM last week (their advertised closing time is 9 PM). However when I arrived for pickup around 8:45 the storefront was closed. I called the location the following day to make sure I would not be charged. The employee assured me the order would have been "voided" because I did not receive it. However, I was charged anyway. Efforts to request a refund through the Jimmy Johns customer service process have been unsuccessful.

Phone number is wrong. Was called an hour after I placed my order asking if I wanted to cancel it. Then he offered to leave immediately with my order, now 30 minutes later he has still yet to arrive. (For reference I am 0.2 miles away) Update. After 2.5 hours of waiting I drove to the store. To find my sandwich had not been made, so they attempted to make the sandwiches. What was handed to me was a sandwich with undercooked bread and missing items from the order. No attempt to discount or return my money was made. Moreover they had the door deadbolted during business hours. What was given to me a health risk.

We had a great experience here at this location. We met two great employees as well. K was in charge and Cedric was our master sandwich maker. They were both very pleasant. We will return here. Only concern was there was not any sweet tea only unsweetened tea. It was okay. I mixed my tea with lemonade and it was fine. Thanks again Jimmy Jones for being there