It's Just Wings

I ordered online through the website and said the wings would be done at 12:24 I got there a few minutes early and checked in. I didn’t get my food until 12:55 and when it’s finally did come out the fries and wings were cold and I had missed my lunch break at that point and couldn’t eat them anyway.

My partner placed an order and another driver accidentally took his order. Our driver called us to explain the situation that the food was taken and Just wings refused remake our order instead they wanted to either A. Have the our driver bring us this other persons order OR B. Have us place a new order and request a refund for the first thru Grubhub. Why should we be punished bc some driver took our order? Technically your staff allowed the driver to take the wrong order so you are kind of at fault. Even if you just have the orders on the counter and trust people to take the right one it’s your policy that has some serious holes. First time ordering, extremely disappointing and annoying.

Despite the reviews I’ve read, my chicken and fries came hot and cooked through. Flavor was good and the hand pies were on point after I through them in the air fryer.