Hooters

Our waitress never checked on us. Never asked if we needed refills. We had to ask her if we can place our order. We even had another waitress come over asking if we’ve been helped. Place was lively but not jam packed. We waited about an hour after we sat down to get our food and during that time about 4 other tables who came in after us had came and went. Someone in our party spoke to a manager about the situation and they basically said because we were the only one who complained there was nothing they could do. Very disappointed and won’t be coming back. Would not recommend.

next time don’t let a table sit for over 30 minutes with broken glass on the table…that is a hazard for surrounding tables. But I guess that doesn’t matter here! I should’ve took a picture. However, get better customer service. And managers need to take accountability and not try to justify why their waitresses can’t do something.

Pretty good Original Hooters! Bobbi and Karli are excellent waitresses. Service at the bar and surrounding tables is excellent. If you sit in the dining room in towards the front the service is horrendous, especially during peak hours. Food takes less than 10 minutes in the bar area, where it can take 30 minutes to even be acknowledged in the dining room. Downers Grove has a similar setup, but they don’t have tables up against the kitchen or as many booths, which helps consistency. Clientele is strange in the dining room. Lot of rowdy teens, especially during the fall with homecomings. Kid-friendliness: Kids menu served on Frisbee; High chairs