Hayward's Pit Bar B Que & Catering

Haven't been to this location yet but I have been to your establishment when you were in Lenexa a few years ago. I enjoyed the food but may I make a suggestion you shouldn't ridicule a customer like Malcolm for giving a negative review that's his choice. You should professionally take the criticism in stride... apologize for his bad experience and ask for another chance.. you should not insult the customer and blame him for his bad experience and that's what you did.. only a thought. They didn't come up with the expression that "the customer is always right" for nothing because actually they provide your living. I might not give you guys another try because of how you responded to Malcolm. Plenty of other BBQ places in KC wanting individuals business.

As a former resident of Kansas City, you know, the first thing I wanted to try on a visit back to the area was some Kansas City BBQ. The last we had was pre-pandemic, and the memory of it had stuck with us all. We arrived about an hour before the dinner rush; the place was quiet, and not many people were dining, which was to be expected. The service was fairly quick, but if we had wanted burgers, we would have gone to MacDonalds. The mushroom side I ordered was if I am being kind, extra crispy. Probably a minute longer in the fryer and I would have said burnt. The burnt ends were not what I could ever compare with what I have had in Kansas City. For what we spent, I expected much better. According to the web search as we approached the area, they had four and a half stars out of five. Sorry guys, the portions were extra small. A ten-year-old could have probably done it justice. Oh, and if you do eat, there do not sit by the windows. The draft coming in from outside does not exact

Everything was pretty good. Our waitress was super friendly and went out of her way to get our questions answered. Our favorites were the wings & corn, least favorite was the burnt ends.