Harold's Chicken of Homewood

Food is good. But the wait is far too long. Waited an hour for my food. That's just way too long. Never again.

Horrible customer service and horrible experience. They got my $100.00 order wrong and failed to give me all of my order. When I called they told me I was mistaken and I did get the full order. I then drove 20 minutes back to explain that I didn't get all of the order. All I wanted was the missing bucket of cat fish. I was then told they would have to run the camera back showing I received the catfish The manager was the only person that could do that and he was gone for the evening. Finally after much deliberation I was told they would complete my missing order. Had to wait another 30 minutes for them to get that ready. I will never return to this location and I will never recommend it to anyone. . Young man was rude and incompetent. There were several other customers orders that were wrong.

My daughter purchased food from this location after 8pm on June 17th. She ate 2 wings that night and as she started to warm her food the following morning, she found a fried bug underneath a wing. She took the food back to Harold’s that morning(June 18th) to be told that they could only recook her food and that the manager is the only one who could refund her money back on Monday. I called on Monday to speak with the manager but he was out most of the day. I finally spoke to him after 7:00pm. I explained to him about the bug being in the food, he informed me that the bug had to get in the food between the time she left the store to her arrival at home because they don’t have bugs or never had any issues with bugs in the 12 years that they’ve been open. We went back & forth debating for over 15mins because he was certain that the bug didn’t come from there. He stated that he is not refunding the money & I can go ahead & call the health department because they already do pop-ups a coup