Hardee's

The online order system is horrendous. They are either severely understaffed, under-trained, or under-managed. We placed an order at 8:45 this morning to pick up when we got to the drive-thru. However, it took us 20 minutes just for us to get to the order window. 2-3 cars before us pulled out of line because the wait had backed up so much. Unfortunately, because we had already ordered online, we felt stuck. However, as soon as we got to the pickup window and told them we were picking up an online order. They didn't even seem to know online orders existed, let alone how to handle them. As soon as we got to the order/pickup window, which at this point had been another 20 minutes, they told us to pull up past the window– apparently they hadn't even started making our order yet, despite being order 40 minutes ago. At this point, we didn't trust that our order wouldn't take another 20 minutes, so we asked to have our order refunded so we can go elsewhere, to which the person responded that

Food was great however there was an absolute clown of an employee in the dining area blasting music on his speakerphone and bouncing all around. He was all over the place too so it was not only obnoxious but you couldn't get away from him. He was up by the counter and NOBODY else working bothers to tell him to knock it off. It was a 3 second clip of something he just kept watching and watching. Completely ruined our lunch, which also took wayyyyy too long to make. My first job was at Carl's Jr and it's sad to see how terrible and expensive the company has gotten. No wonder it's dead every time we go.

Horrible, my sausage biscuit was so salty after 3 bites I threw it away. The hash browns were just the opposite very bland with no taste of salt @ all. I also had a bacon & egg biscuit, which had thin strips of bacon which were actually thicker than the unfolded scrambled egg that were placed on this sandwich. Even powdered scrambled eggs have a certain amount of fluffiness,yet these eggs were as thin as individually wrapped Kraft American cheese slices ,smh! I get that today was Easter Sunday, and one should be thankful that this place is open at all... But if you are gonna be open , do it right or not at all!