Frederick's Soul Hole

I have been here several times and was never disappointed by the food... UNTIL TODAY????. The catfish was delicious which is why they received 2Stars, but the mac&cheese was horrible. No flavor, no consistency,it didn't even look tasty. I ordered collard greens, but received yams that had a bitterness which made things worse. I should have known this was going to be a bad experience when I placed my phone order because the young lady sounded like taking orders was disrupting was she was doing.

The food & service is excellent. I lived in this community my whole life & must say it's been over 20 years since we had a great quality clean soul food restaurant.

The food is good but we only try to come on the weekends because the customer service is terrible during the week . The young lady that answers the phone is rude .. and seems like she doesn’t want to be there I ordered the six piece wing and asked if I could have all flats she told me she didn’t kno .. and was very dismissive about it ..when I called and asked again for her to ask if it could be done because she “wasn’t sure “ she told the cook with a attuide “ I told her no “ no you told me you weren’t sure why would I call back of you were sure .. like I said the food is good but the customer service during the week is trash