Five Guys

I placed an order online and the time to pickup my food was 8:37 pm. I got to the restaurant at 8:27 to 8:30, I spoke with male employee with a beard and he took my name and said they were working on my food right now (the burgers were on the counter with the buns and toppings waiting to be put together). I sat down and patiently waited. More and more people come in, get their food, and leave. I try to be patient but before you know it 30 minutes have passed. I look over at the employees who arent busy anymore and they ask if I'm picking up a to go order and ask for my name again. Yes! They could tell they forgot about me and my food has been just sitting there getting soggy. They offered me a drink of water for waiting....I just want my food already. When they finally get me my food they said sorry for the mix up. End of story. My food was indeed soggy when I got home. I should have asked about my food but I understand they are busy and I can be patient, but I certainly dont like bei

Burger was so greasy, by the time I got it home the top bun, bottom bun and most of the fries were soggy. Completely inedible except for a dozen fries that were in the cup. My leather seat also had to be scrubbed clean of the nasty grease spot.

Several people served before us, that ordered after we did. Did not get fresh fries. Staff was rude. Terrible experience here for the 2nd time in a row.