Five Guys

I stopped in today after a short 3 mile jog & place an order for fries. The male cashier took my order & probably noticed that my shirt was half sweaty so he offered me complimentary water. I said no but changed my mind to yes & thanked him. I waited a nice while for so I went to check on my order & the guy who was working on the fries said he didn’t forget mine is coming up next. I thanked him. A couple minutes later he called my number & when I went to pick up my fries he apologized for the wait & they may be a couple extra fries in there for me. I laughed & said awesome.. Just good customer service all around.

Never again. Been there numerous times and it's as if they intentionally hire the rudest folks possible to take orders. Perhaps consider training your staff in basic customer serve skills being ownership/management is ultimately responsible for this location's notorious incompetence. From now on I'll patronize the nearby Culvers where they actually understand civility and service

Normally I love Five Guys. It's my preferred "Fast Food" Burger spot. This location wasn't great. There seemed to be only teens/young adults working, which is completely fine and normal. I know there's a labor shortage, so I try to remain patient and consider the fact that maybe they're new/recently trained. But the restaurant was fairly busy and none of the staff were moving quickly. I ordered my food online and it said 10-15 minutes. When I got there at 10 minutes, they told me my food was still being prepared (no problem). But then I proceeded to wait for nearly 30 minutes. As I was waiting, I watched the staff move extremely slow, there was no efficiency or speed or rush to get things made or speak to the customers standing in line or waiting for orders. When I got home, our food was already cold, the fries were sub-par, and the burger was poorly cooked. With the price you pay ($9/burger), I'd expect a better quality product and somewhat faster service.