Five Guys

For some reason Five Guys waits until you arrive at the store before they make take out food. Even then you have to go up to the counter and tell them you're there. Completely undermines the entire concept of take out. I cannot comprehend what sort of corporate policy this is. It makes absolutely zero sense.

Very friendly location. I had a lost item and one of the staff members helped me find it and held on to it till I could get there. The meal experience was exceptional. Everything was cooked perfectly, it really tastes like a real good old-fashioned American hamburger. Just seems so hard to find that these days.

Generally a big five guys fan, but this location in particular is consistently slow. Part of my last order wasn’t correct, no bacon on a bacon cheeseburger. Not a big deal just irks me that I paid extra for that… I don’t know if this is necessarily this location’s fault, but the online ordering really needs to reflect actual wait time. The app indicated my order would be ready in 8 minutes. Sent the order, then proceeded to the restaurant immediately (it’s 10 minutes away from my house). Got a text from the store when I got close thanking me for checking in and that my food would be ready momentarily. Walked into the store and saw that they were busy, so I didn’t let an employee know I had arrived since I was just told via text that I was checked in. Waited 20 minutes in the store (standing right next to the counter) still didn’t get my food. Finally asked someone, and then my food appeared after another 5 minutes. I understand that if it’s busy, food will take longer to come out, ju