Five Guys

4.3
Very Good
832 reviews
(616) 214-3270   |   Visit Website

About

Five Guys is a fast-casual restaurant chain that specializes in burgers, fries, and hot dogs. At Five Guys, customers can order burgers made with fresh, never frozen beef, as well as hot dogs, sandwiches, and vegetarian options like grilled cheese and veggie sandwiches. The restaurant is located at 3561 28th St SE in Grand Rapids, Michigan.

Ratings for Five Guys

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  • Overall Rating
    4.3 (832)
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    4.3 (832)

Reviews for Five Guys

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MishaJa

My son loves it here so I’ve been several times. The burgers are really good and I love the fact that the fries are fresh and made to order. The problem is they were soggy and drenched in salt. I have clumps of salt on my plate. I like my food to be seasoned but I’m not going to continue to spend $8 for fries that I can barely eat because they’re bathed in salt. This is not the first time I’ve had this issue with them. The management/owner needs to instruct staff to do better. I don’t think I’ll be back.

B

Visited Thursday 12/29/2022 First, I normally love 5 Guys burgers. They usually are great. The fries on the other hand are usually soggy or under cooked, although I do get a lot of them. I usually ask for well done but that's not an option on the app. That being said, the service here is not good. I ordered on the app @ 11:00am for a noon pickup and received an order confirmation. Exactly at noon, I walked in and no one was in line so I walked right up to the counter and they gentleman yelled to his team that I was here and directed me to the end of the counter where he said my order would be right up. I FINALLY received my food @ 12:23. I understand that there might be some amount of wait time upon arrival but 23 minutes?? I was left with 7 minutes to get back to work and eat. Additionally, this burger was thrown together. I could not even pick it up as everything just fell apart. On top of all that, $17 for a burger and fries!? I can get a better made burger from the clown & the king

TJ T.

A single patty bacon cheese burger & small fries - $16 . Outrageously expensive. Yes, the burger is made to order and delicious even when cooked by college kids. Fries are soggy and definitely not the quality for > $4 . Bacon is no good. Strong smell of the oil fryer will not sit well after sometime. Every table in the store was used and nobody cleaned them until I told the staff and was cleaned after sometime. Understand the staff shortage. Overall, I would go to a local gourmet burger place than this one for the $$ , Adios !!

Photos

Business Photo

Business Hours

Sunday:
11:00 AM - 10:00 PM
Monday:
11:00 AM - 10:00 PM
Tuesday:
11:00 AM - 10:00 PM
Wednesday:
11:00 AM - 10:00 PM
Thursday:
Closed
Friday:
11:00 AM - 10:00 PM
Saturday:
11:00 AM - 10:00 PM

Location Map

3561 28th St SE
Grand Rapids, MI 49512

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