El Pollo Loco

I will NEVER darken the door of this location again. Because I know I'll be vilified for this review, let me say that I am a business owner and as a business owner the customer is ALWAYS the primary priority. This is especially true in the service industry. Today El Pollo Loco was not staffed primarily by El Pollo Loco employees but rather by a group named Clear Motivations, which was evidently an adult special needs group. Let me say I fully support this kind of group, but it was not appropriate during a lunch hour rush, especially since one of the special needs employees and his assistant were sitting at a table on break leaving the front counter even more understaffed. Fast food is key during a lunch hour, fast being the operative word. There is a time crunch for most of us. I stood in line third and it took me ten minutes to get to the front of the line. When I got to the front of the line all the employees stepped away from the counter. After waiting more than 5 minutes wit

Went to get food at 7pm today (Saturday) and there were two employees inside. Doors were locked and they were refusing to take orders through the drive thru. Signs said dining room was supposed to be open until 8pm and drive thru until 930pm. The employees refused to acknowledge any of the customers, letting them sit in the drive thru for an extended time before the customer realized that they weren't taking orders. This was my first time trying this location, because the Anaheim Hills location has recently taken a turn for the worse as well. Looks like El Pollo Locos are on the decline fast.

I have been coming to this location for many years, but lately all the tables are dirty and you can see food all over the floors. Like today, there was not a single clean table. Very disappointing. ????