Creole Soul Restaurant

I often order dinner for my parents and take it to them, especially on the weekends. My mom and I ordered from two different places at R. House. Both orders were ready for pickup when I got there, and I didn’t have any issues. My dad wanted something from Creole Soul, so my mom placed an order for him online as well. The first issue with Creole Soul is that, apparently, their system doesn’t display orders made from Toast Tab. The woman told me that she couldn’t find my order, and I’d have to contact Toast Tab for a refund. I’ve contacted Toast Tab, and they informed me the restaurant is responsible for the refund. The second issue with Creole Soul is that they don’t have an updated menu online. My dad ordered a catfish dinner with rice and greens. The woman informed me that they only had grits and fries. Why have it on the menu if it’s not available? My third and final issue with Creole Soul is that the woman who dealt with me has poor customer service skills. I ordered catfish and gri

Watery. Unappetizing. Rice is sad. Idk why the receipt would offer a tip section when a simple request like 'napkins?' cant be met. Owners need to give them some means of improving customer experience. If u have been to new orleans or have parents that can cook, please dont bother. U will be disappointed.

Today was my first visit. I was greeted immediately, and a nice young lady took my order. My Mac & Lobster was not hot, though I had just received it. My Lobster and Mac also did not taste freshly made. My two pieces of Catfish & Fries came in a white box wherein my ketchup packets were put under the paper that lined the bottom of the box, and the fries covered the two small pieces of Catfish for which I paid $18. Who wants to dig through their food to see it and find the condiments? I didn't see any desserts either, nor was I asked if I wanted to order something to drink. R.house has plenty of seating and a vibrant atmosphere, so they are definitely in a good spot. Everyone was also friendly. Finally, I was told that my only options for Catfish was with french fries for $18 or grits for $20. I could not just order Catfish. My Catfish was ok, but I have tasted better seasoning. My fries were nice and hot. I just feel like I paid too much for so little food. I paid $26 for