Church's Texas Chicken

Waited in line 30 minutes, then, get to window and told if we want the smoke house special it will be an addition 20 minutes. So we ordered chicken fried steaks to go not realizing they weren't going to give us gravy to put on them. Didn't want drinks but had to pay for them anyway and wasn't told that or we would've ordered drinks. Lousy customer service and it is such a shame because we love Church's chicken. I guess we will be going to Golden Chick from now on@

Don't think you will be allowed to dine in. Doors locked two workers nobody in the parking lot or in drive-thru. Got a female to open the door I told her was hungry and just wanted to eat. Sorry, short handed, can't let you in she said. I walked next door to Braums and was treated better. I will never go back to Churches Chicken. Sorry Management. They finally put up a sign as I was leaving Up date 7/8/2022. Business closed looks like a major remodel work. Interior gutted lights out...

Pros: 1. Received free drinks for our wait 2. Staff very friendly and nice 3. Plenty of parking outside 4. Interior is pretty clean 5. Front staff seems to really hustle in their work Cons: 1. After long wait for food the order was NOT accurate to order 2. Wait time for food was over 20 minutes due to tenders not being ready and other foods 3. The area to order inside is small and cramped 4. The order board is not behind the counter like most places. It's to the side which is odd placement 5. The sit in area / lobby has small chairs and tables like for children not adults Summary: There are other chains that will get orders correct, have orders out timely, and have a better experience for guests overall.