Chipotle Mexican Grill

Poor service alert! I understand when people have issues or systems go down totally understandable and get it. What I don’t appreciate is that cashiers don’t know how to problem solve as I am specifically showing them that I have the receipts I have the payment through my Apple Pay I have everything showing that I paid for this order and I am on my lunch break so if we can just get this resolved and made quickly that would be very fantastic. What I don’t appreciate is that I was seeing orders going out left and right and waiting for the manager of course to come out just to make my order in five minutes is what I was asking to begin with so definitely not a place to go during your lunch hour and to be honest customer service is a big thing for me and Hayden not prove to Shell great customer service as I would’ve liked so I write this as a one star

I have never had such a horrible experience at this Chipotle and I've been coming here for years. It is literally being ran by children. They were cursing and just flat out rude. They moved at a snails pace. The boys in the back are distracting the girls in the front. They were out of chips and I ordered a kids meal and they didn't even ask what drink or side I wanted. You need an entirely new staff. They were more concerened about taking bets about a couple breaking up than moving the line that was to the door. I understand now why my rice was undercooked last time.

They gave me the guacamole, but y'all call this a chicken quesadilla? I ordered sour cream, green salsa, and black beans. Some how got hot sauce instead of sour cream. Bandera Pointe location. Update: Support Team was nice enough to replace my order with a free burrito reward, so that's something.