Chipotle Mexican Grill

Customer Service amazing.....Food no so good. I did an online order and the portions were extremely reduced, lettuce and beans looked like they counted how many they were putting in the bowl, same with the rice and carnitas. So basically, I am paying more for less. I don't think I will be paying again in Chipotle +$10, for half what I used to get.

Nice clean place but this is where the positive ends. Had quite a nasty experience. Placed a pick up order on their website. About 30+ minutes later on my lunch break went to pick it up. Order wasn’t ready so I waited about 5 minutes. Saw that no one was making any online orders. Asked the cashier and she went to the back. Then came back and said quite rudely that my order was never made because they had a technical issue. However, there were many other online orders ready there. Okay, asked if she can make my order now then since I was already charged for it online? She rudely said no and that I need to go to the end of line if I want food…?!?! I told her I can’t wait another 30 minutes in the long line due to being on lunch break and to reimburse my money. She promptly said how she won’t reimburse me anything and to call corporate. Chipotle doesn’t have any customer support over the phone and only automated messages. I sent in a request to one of their bots to refund me the money for

This has to be the WORST CHIPOTLE I have every been too. They don’t greet - went straight to what they DON’T have - NO Guacamole Never has the vinaigrette ever - and no and something else that she said, turn me off to even consider of buying something there. I drove an extra 15 minutes to the next chipotle to one ensure to have better service. I am a store manager of a store that understands customer service, and how you speak to people. This place does not have an inviting welcome ever don’t come here.