Chipotle Mexican Grill

they do not open on time, there is a line of people under the door, and the employees see everyone and do not open the door at all, even though it should have been opened 20 minutes ago!!!

awesome customer service! fast and efficient food was good per usual!

I happen to be in the area and really had a taste for Chipotle which never happens. Online the hours says 10:45 am. I arrive at 10:55 am and there’s already 3 people waiting outside because the door is locked!!! The lady behind the counter comes to the door and says they won’t be available to start until 11:30. What?!? I’ve literally never heard a business say that. Maybe running a few minutes behind schedule. But not opening until 45 minutes after start time is beyond ridiculous. I’m looking at the other reviews for this location and this has happened several times. Whoever the manager is needs to be fired or needs to be wrote up because they are obviously not keeping this restaurant running how it should be. We all got into our individual cars and left. Regional Manager needs to come pay this location a visit and see the doors locked until 11:30 am