Chipotle Mexican Grill

Today as I opened my meal, I noticed they forgot my guac and chips. I work close so I went back to get it just to return to my office and see that the part of my meal they remembered, was the wrong meal and it was so poorly executed it should've just been thrown in the trash! Is there a cheese shortage no one is talking about that resulted in a new menu item that is now an empty tortilla full of grease? Of all the Chipotle locations in the NW suburbs, this location is the only one to be so consistently awful. I try to avoid ordering from here all together but one would like to think that the owner of this location has some intregrity and would have read even a fraction of the bad reviews they have gotten and I dont know, did some "housecleaning".. Why would you spend the overhead on employees who couldnt care less about the quaity they provide? Even the label these employees PHYSICALLY placed on my food container was correct. The ignorance is mind blowing. Its unforunate that better

The incompetence is incredible. I took my son in to get a cheese quesadilla for lunch where the worker told us we had to order that online instead. So instead of a quick lunch that he could have been eating, we had to order through the app and wait 20 minutes for his microwaved cheese quesadilla to be done. If I wanted to wait 20 minutes, I would have taken him to a sit down restaurant.

This place is a joke. Rude and incompetent. I asked the guy putting the ingredients on the bowl for sour cream on the side and he globs it on the bowl and then when I tell him that he got it wrong, he defends himself and says that he asked me what toppings I want ON the bowl. And his coworker that earlier had looked at me with a look of astonishment for asking for for soft shells on the side, comes over to defend him and reiterates that I was being asked what toppings I wanted on top of the bowl not on the side. I mean, I literally asked if they were kidding because they had to be to be standing there insinuating that this mistake was my fault. Needless to say I will never return to this location, and neither should any of you. Worst Chipotle ever!