Chipotle Mexican Grill

I am writing this because the service quit frankly was miserable. 3 people in front of us and we waited in line for 10 minutes, then my wife had a scannable code on here phone for a free side of guacamole and the manager tells her because it wouldn’t scan we have to call some # to get it fixed instead of just acknowledging the coupon and giving her the Guac. Then while eating, I watched 2 people standing at the counter to order food and nobody served those people for a minimum of 5 minutes. I made sure this wasn’t the first time eating at this location before I wrote this. It’s very slow and the food tastes bland(polo asada). If your ok with long waiting in line and bland polo asada then you will be ok eating here. I would recommend a different location. I understand mistakes and we all make them. But unfortunately it seems to be a constant theme at this location.

This review is for the young black girl with long black and blonde dreds (that were neatly pulled back btw). THANK YOU!! It was very busy. I waited in line almost 25 mins for food. She was the only one in the front, both serving food and cashing people out. She was patient, friendly and very attentive. In fact the whole staff did a great job trying to get people out as fast as possible, but I could tell they were short staffed. Just wanted to acknowledge good and hard workers when I see them.

Staff extremely rude. Ordered a bowl. Wanted chips with my Oder and one said they were out the other said I couldn’t get them unless I was placing a online order. Meanwhile one employee comes out eating a chip! The “manager/ general manager” was extremely nasty with me while saying she’d rather waste the order I placed than give me chips for it and I can place it online. She said she couldn’t give me corporates number along with switching over to my mom arguing with her telling her she doesn’t care. She also said they were short stuff so it was nothing they could do about it and would rather stand there and argue with me about it while the line behind me got longer and the Customers shook their head because they wanted chips too! I’m very frustrated the way I was treated today as a black woman that was nothing but polite about the situation and was only trying to understand what the difference was being face to face getting chips and placing online for chips.