Chipotle Mexican Grill

Management of this Chipotle should be absolutely ashamed of themselves. I have been here many, many times because it’s 10 mins away from my home. Each time I come I hope that I will see some improvement. Sadly, it’s only gotten worse. The frontline staff all so clearly hate their jobs that they are never friendly to customers or try to meet their needs. They always look overworked and frustrated, and I don’t think I’ve ever seen a manager on the frontlines with them helping with anything. Every time I come I see new faces, which indicates the working conditions here are poor and they can’t keep quality staff. This is affecting the entire restaurant. Food items are constantly “out” but then reappear as soon as you are a few steps down the line, as others have mentioned. It’s dirty, the soda fountains spit liquid rather than pour, indicating they likely are not getting cleaned properly, etc. It’s getting to the point where I will drive the extra 10 minutes to go to the Chipotle on Rio Ra

I ordered two burritos bowl online, and two orders bowls the rice total uncooked, It's raw rice. Why? How?

There’s 5 people working and yet it’s taking 10 minutes for each order. I got a quesadilla and the cheese wasn’t even melted. The tables are all dirty, and the staff would rather talk and sing in the back than help with the growing line. I wanted to order guac but it was LITERALLY BROWN. Also they’re “out” of pretty much 25% of the menu even when they’re still open for over an hour. The only reason I’m not rating one star is because of my respect for the chain in general. *edit: what’s in my chips chipotle??