Chick-fil-A

I went to this Rio Rancho location on 09.22.2022 for a school fundraiser night. The food was a major disappointment! I don't know how far ahead the chicken sandwiches were cooked but the buns were very soggy. The fries had been cooked well ahead of time as well. Major disappointment. If I ever go back to this location I certainly won't go to support any schools!

I have to change my review from a 5 star to a 2. The reason is because lately we have been going our orders are sloppy and normally not what we ask for. Last night was the tipping point. I heard my wife order while she was on the phone. Asked for 2 deluxe Chicken meals, A lot of Chick-fil-A sauce and the red Hot sauce. My wife said can we get a lot of the Chick-fil-A sauce. They gave 4 of the Chick-fil-A sauce. She also didn't receive the Red Hot sauce at all. Also you could tell it was closing time. The waffle fries was as if it was scraps and refried. The bag was torn when it was handed to her. This is not the only time. Customer service has gone downhill fast! I don't know if it's new management or what. But lazy is the theme at this store. Sorry, I hardly ever leave bad reviews, but when I do. . It's for times like this.

4 starts for the food. The drive thru service could have been better. We were treated with smiles and friendliness however, the food was forced into a small bagg which ripped and fries flew everywhere while driving. I also was not given what I asked for as far as the types of sauces.