Capriotti's Sandwich Shop

I've been a Capriotti's customer in multiple states for years and 90% of the time get the Italian sub (boring, I know.) Today the sign on the door said "under new management." The sub had approximately half the meat it has had for years. Is this the new management or a new corporate policy? Unless it is a one off error, this is the end of a beautiful food relationship! p.s. In the past the team said "beer money" or "thank you" for a tip. Today, they were not busy and yet said nothing. Hmmm...new management?

I made a delivery order around 6:30 pm, Capriotti closes at 8 pm. Around 7, my order was canceled due to not having enough time to make three sandwiches. I am not understanding how ordering an hour and a half before closing time isn't enough time to make three sandwiches for delivery. If some of the ingredients weren't available, why wasn't there some communication so I could order a different sandwich? I really enjoyed my first experience with takeout, but now I'm feeling quite disappointed and won't be a returning customer.

Ordered about noon and was given an estimate of 20 min for prep. Arrived at 12:20 and asked about 2 orders that were placed. The employee told me it would be a few more minutes. After 20 minutes, still no food from either order. First order was ready about 12:45 and the second order was finally ready about 1 pm. Turned out the problem was nobody wanted to make a tuna sandwich. They were still arguing about it sill 40 minutes after my arrival. To many food options in the area to deal with this place.