Buffalo Wild Wings

The food here has always been great but the customer service I get it is by far the worst I have received. The server we got today named “Shelby” was rude from the moment we walked in. She discriminated my husband and I by not wanting to give us a booth when there was clearly 3 available. After we received our food she walked away and we had no utensils and so I asked for them which then took another 5 minute wait. Lastly, she didn’t come to our table to check up on how our food was or drink refills until my husband and I were already finished to bring us to-go boxes. I then received my change in a rude manner thrown at the table hopefully the can change their attitude because every time I have gone to eat here I receive a really rude customer service experience. If they do not like working with customer service then they should really quit. I will definitely not recommend to eat here because the food is beyond great but customer service is not worth it. Will definitely not be going he

I only have an option for a 1 star and not lower! If I could I would give it a 0. My family and I went and sat and waited a good 20-30 for drinks we order our food at the same time as drinks after 1hr. We could no longer wait for our food. It was not even busy nor full.. worse serve ever! We didn’t even realize how long it was taking since we were all wrapped up in conversation. When my husband paid our drink tab come to find out our food had been ready for over 30 mi ????????

It's been years since I have stepped foot in a BWW and it'll be years again before I'm back. Nothing special. I tried the chicken sandwich, it was decent, and the appetizers were again, alright. Only thing I found interesting is they have a smoking section at the bar, so if your a smoker or just don't want to wait to be seated and don't mind, you can go straight to the back and come out smelling like a chimney.