Buffalo Wild Wings

This place is easily one of the worst B Dubs. I hate that at this establishment the service is soo slow, all the time. They always have a ton of food sitting on the counter waiting to be delivered. The restaurant is always dirty. I get these are uncertain times. But the management of this store really needs to get it together. If you are short on staff it’s not your time to be sitting in the back and not helping out your limited staff. Additionally, the sanitation of this establishment is just sub par. This will definitely be the last time me and my family eat at this particular location.

Where do I even start?! This service was so bad it felt like a fever dream. I’m sitting there like..is this real life? How are you still in business? The bartender, Drew, is an embarrassment, not only to bww, but to the entire customer service industry. This man needs to be blacklisted. Bar patrons were bonding over how bad his service was. Even the regulars said “if it’s busy or not, you will still get this bad service.” He was wrapped up in watching the game and literally SCREAMING at the tv when he should have just called out. Thank whatever god you believe in for Stephanie, because she was left to pick up the slack and she did it with a smile. I felt so bad for her! I’ve been in the customer service industry for over 16 years and I have NEVER not tipped, but everyone at the bar encouraged me not to as they witnessed the terrible service. TLDR, FIRE DREW AND GIVE STEPHANIE A RAISE. If I could give 0 stars, I would. The bartender stood there screaming at the tv and ignoring everyone

Horrible experience. The waiter Brennan was kind and generous and went above and beyond to accommodate my family and I, but our food took forever. I ask to speak to a manager JD, for some type of reimbursement because we did not eat some of the food and he was not understanding and had poor people skills. I do not recommend . Food that we did eat, tasted good