Bojangles

This location is really stepping it up. I notice much more friendly service in recent visits. Keep it up! Update: I'll let tge 4 star stand, as I think this experience is night related. Normally, I visit this location during the day. Decided to gamble and went at night about 8:05 on 9/18/2022, by way of drive-thru . I was told they were out of chicken. Not, you'll have to wait. Instead, we're out. I guess they were going to sell dirty rice and tea for the rest of the night..lol. no more chicken, really translate into we're not going to cook anymore chicken. Bojangles in general is bad about that. I think it's the result of them becoming complacent. I should have listened to my lady and never go to Bojangles at night and Popeyes instead.

I figured they were very short staffed since I waited in line for 30 minutes with 3 cars ahead of me, not to mention probably watched 5 or 6 cars pull out of line because it was taking so long. FINALLY make it to the window and I see at least 5 people inside and then one chillin with an Uber driver in front of me. I know this industry has been struggling since Covid but the 3 bojangles closes to my house have really really went down in quality. This will probably be the last time I have bojangles for awhile, maybe ever.

Ordered a Ham and Egg combo. Nothing like biting into a biscuit and discovering that it is undercooked as you now have a mouth full of thick dough. My return process to have my sandwich replaced with an edible one was met with attitude by the employees, I would have preferred more of a "sir we apologize for that" but that wasn't the case. Second unpleasant incident at this location within a month.