Big Apple Pancake House

First of all we (my family) have been eating at the Big Apple restaurant for approximately 20yrs(I think it was called the Looking Glass). And always enjoyed the restaurant and food. On July 2nd we had a party of eleven and ate there for the second time in about a month, our waitress was very friendly but forgetful, which was not a problem it was busy there, we all have those kind of days. She forgot my order, forgot I didn't want coffee when my food finally came, forgot my pancakes. Still no problem. The problem came when one of our party ordered a steak medium, not well or medium well (it was well). When this was brought to her attention, she told him that's not what he said (it was, I was sitting next to him). We were then informed by the waitress he'll have to eat it, that they don't re-cook steak and wouldn't. (none of it had been eaten the tip was sliced revealing it was well done). We asked for the manager two other people came before the owner came out. He informed us the same,

First off, my server Ashley was fantastic, not just with her serving me but the way she dealt with the table next to me with the four difficult woman was no less than impressive. Ashley was on her game with this group. They had her running back and forth between their table and the kitchen/ service station. She checked on me without being a bother. She dropped a to go container without me even asking then the bill shortly after that. Kudos to her for doing a fantastic job. Food was good, I got the veggie skillet with over easy eggs that were perfect. The veggies were cooked just right, my potatoes were crispy like I asked. Only negative I saw was on my way out 3 team members were more interested in having their nose in there phones than watching the floor. I had other breakfast options to go to but decided on Big Apple from a recommendation by my girl. I'll return again and I'd recommend it.

Tried the big apple pancake after going there for many years. So delicious would always recommend this place Taste good with ice cream and caramel