Arby's

I never leave bad reviews unless it's bad. I have been in the restaurant business and customer service industry my whole life. I was a GM at 3 restaurants. I came into a scene of an elderly woman who could not get her app to work. Instead of helping her by just giving her 3$ off 10 manually, they argued with her for 15 min. She left with no order and mad. I ordered a #3 LG size and a 2 for $7 One of my sandwiches was the Americana, and I ordered it with only cheese. No lettuce tomatoes onion or burger sauce. The polite young man at the register took my order correctly. The cook and management then said after 5 min that they could only leave 1 item off the sandwich... I said "that's ridiculous. I only want cheese." They said they would have to charge me for a Beef N Cheddar. I said just make it the way it says on my receipt please and that I had no issues ordering it this way at the Griffith or Chicago Heights stores. They did give me my food the way I ordered but not without incide

I am going to need you to do all of us a favor and get all of your equipment fixed, replaced,upgraded whatever. This is really unacceptable that the thing that takes our payment is still broken. No to mention the fact it is dangerous for the employee that has to greet people outside near a very busy street. Please do better, your company has the money.

Love their new Hamburgers at this store. Always hot , juice and their crinkle French fries are always hot. This is one of their better stores. Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 … More