Zaxby's Chicken Fingers & Buffalo Wings

Decent. Not friendly behind the counter and staff speaking non business to each other as loud as day. Would not put my order in 2 different bags. Service could be better. Dine in: Yes Outdoor seating: No Takeout: Yes … More

Today has to be the most stupid encounter I have ever had with this location, and we come here everyday. I ordered the same meal I always order, substituting the cole slaw with the meat for extra fries instead. Today, after paying almost $23, the representative tells me my cole slaw is in the bag. I said why would u give me cole slaw when I said I wanted extra fries instead of cole slaw, she said I the way u ordered it means u want extra cole slaw, and no fries. I said no ma’am that makes no sense. She then tells me I should have said substitute fries for cole slaw I said u are saying it backwards. I was late for work, so I pulled off. At this point, I give you on them because common sense is not common at all; not one bit. Ps thanks for giving me a bag of cole slaw when I asked for fries instead because I’m allergic to cabbage ????

I ordered on the Zaxby’s app and my order should have been ready by 9:01pm. I did not receive my order until 9:25pm. When I asked for an extra sauce given my extreme wait, I was told it would be an extra 25 cents. Please train these young employees that sometimes you have to use discretion - it may be better to lose that 25 cents than to now lose a customer that frequented the restaurant chain and will now delete the app.