Zaxby's Chicken Fingers & Buffalo Wings

Good salads, prices have definitely gone up. I don’t like the fact they actually charge you for extra sauce. Seems a little petty and unnecessary.

Food was overcooked. Likely the cooking oil being old. Was told that there was nothing they could do about that so I asked for a refund. Response was that they don't do refunds. They could give me a credit to come back another time (which was just them writing my name on a piece of paper. Or, they can remake my order. Manager never came out to discuss or apologize for the terrible food although he/she asked cashier to take my food to the back to see it. Reluctantly settled for getting it remade, but had that feeling that it was probably made "special" so I took the order and threw it away. Either way... they should have a sign or something posted in the store to let customers know that they have a no refund policy on their food.

Zaxby's is dropping in quality of order execution seemingly every day. The consistent skimping in order execution is infuriating. My boneless wings were haphazardly prepared, the dang Zax Sauce is NOT supposed to be on top of my food. See the picture of the traditional wings? Those are bone dry but should have had sauce on them. See the area where the tenders are? I've NEVER seen those areas so sparse that you can see the color of the container beneath the food more so than the food itself. The kicker is that the restaurant was within 30 minutes of closing. Who are they skimping for when any cooked leftover food is thrown away? Maybe the employees are holding back for themselves, I can't call it. I will be contacting corporate.