Wingstop

Horrible staff and horrible management. It’s run by a bunch of untrained teenagers, and it’s basically just a free for all for them. I went in today for just a french fry, a side of sauce and a drink. I walked in and one of the staff members was laying on the floor searching for something and everyone was just watching him. He stands up, brushes off his clothes and proceeds to pack orders. Never washes his hands, or tried to sanitize them. Absolutely disgusting. They charged me for a “large” side ranch instead of a “small” side of ranch which costed more then my actual order of fries did. They seemed annoyed when I asked for a refund for it and I opened the bag anyways to small side of ranch.

We placed an order online on 7/29, we arrived at the 15 min time it said it would be ready. When I went in they said it would be another hour and a half because they were so backed up. We understood, told them to go ahead and cancel the order though because we didnt have time. My wife called asking how to get a refund but no one knew how. Okay, no problem. She called back 3 more times in a span of 2.5 weeks asking to speak to management and everyone said they would have him get back to her. Its been a month and a half and nothing. She put in a formal complaint online, got a $5 gift card and was told they would have the manager contact her. Nothing has happened. Currently, at this moment, I am on hold trying to call them to see how long the wait is. I have been on the phone for 15 minutes and no one has answered. What a disaster this place turned out to be. We've attempted to do 2 orders and have yet to actually be able to get food from them.

Food is kind of what you'd expect from Wingstop but there was so little sauce on the wings it just doesn't taste as good as from other locations in the area. The ranches are also not filled as high as other locations in the area. Matteson is the best in a 15 minute drive from me in Frankfort, but I frequent the ones in Palos and Tinley as well and all of them sauces their wings fully and completely fill the ranch. Asking for extra sauce wouldn't be a big deal except I ordered through doordash and they don't allow for special instructions.