Whataburger

I love Whataburger and they always get my order right. I always get the double meat Whataburger meal with no cheese, mayo and ketchup, grilled onions, lettuce, pickles, tomatoes, and bacon with my buns toasted with a sweet tea and fresh french fries.. Sometimes I get onions rings. My teenager gets a Whataburger Junior plain!! The food be hot and fresh.

Ordered curbside, then found out they were out of the shake we ordered. They tell us we can't get a refund, we ask for another burger instead. They drop off our drink and don't mention the burger. We wait over 15 minutes, then flag someone down. 2 employees come and inform us they can't get us a refund. We ask for a manager. We have been waiting 10 minutes for manager to speak to us. We have been here for 30 minutes waiting. We still have a 3 hour drive home. Lousy service

Ordered specialty burger. Sweet and spicy bacon cheddar burger. Sub the bun for a tortilla. Apparently was an issue I did that. Even though of all the years I have eaten at whataburger and also use to work there!!!!. Having to sub a bun with a tortilla was never a problem. Just put it to the side. Which they did but. Had to give them that option. To make matters worse all the ingredients was not present. Like my bacon that is included in the cost. So I paid for something I did not even get. I'll be going to my usual location. This one is not worth going. Only reason why I'm not asking for my money back. Is because I believe even that would be an issue.