Whataburger

Needed a quick stop for a late dinner after picking my husband up from the airport. I had recently had a burger from a store in Flint TX that was delicious. This store, however, is off my list forever. There were only 2-3 customers in the store when we got there and very few in the drive thru. We waited 20 minutes for 2 burgers, fries and onion rings Everything was cold, dry and lacked flavor. We ate it but I wish we would have said something right after we were served and noticed it didn’t taste good. After I finished I walked to the bathroom and noticed the girl doing the French fries had about 20 fries prepped and ready to go! No wonder they dry out. I will not go back to this whataburger ever. I’d rather finish my drive home hungry. Good riddance!

I'd give them 5 stars except the drive thru speaker is so hard to hear it's beyond annoying lol. Everything is is great at this location but please upgrade that drive thru speaker haha. Then you'll have my 5 stars!

(name for the order is under Seth B, and date was 10-22-2022 between 12:40-12:50 AM) Need management to enforce ACCURATE pick up times for mobile orders. Don't need the app telling me 6-9 minutes and my wife and I have to wait almost 30 minutes after promised time. I understand how this system works, the longer an order remains "queued", will have a negative impact on the performance for the location. This should not be attempted to be covered up by non-transparency in regards to the fact that they are short staffed and are pushing orders thru the "queue" where they appear to be ready, even when they are not. Highly disappointed. Will make sure myself and everyone else I know stops using the worthless app, since it makes no difference in the experience. You will STILL have to deal with poor customer service and horrible wait times. Especially if you ordered ahead and thought by some chance your order would get taken care of BEFORE the random 7-8 drive thru customers and 4-5 walk ins wh