Whataburger

I'm not real sure why I keep going here. Where as the employees are nice the service is atrocious. I use the app so it will be "ready" when I get there. The previous 3 times I've waited over 40 yes 40 minutes for my food. There were literally customers walking in ordering and getting there's before me. All while I keep being told "we are working on yours". Yesterday I ordered ahead. The wait was only an astonishing 15 minutes but when I got home the fries were sooooo salty they were trash. The previous times I was missing something and chose not to go back to get it (that's on me) but yesterday all items were there so the service is going up? Anyways my kids love Whataburger or I wouldn't step foot in this particular establishment again. Very highly DON'T recommend.

Second time ever at this location. Mobile ordered and took 15 minutes for them to bring the order out after it was "ready". Then went for a late night bite around 1:30am and it took 40 MINUTES to get our food. There's two drive thru lanes. The left lane was moving so much quicker by getting orders out in less than 5 minutes. The right lane wasn't even moving. When we finally got our food we got no explanation on why it took so long. No apology. Our food was cold. Why have two lanes when you're not even attending to the other lane?? Worst location I've literally ever been to.

I would be shocked to find a worse ran and slower Whataburger in America. It's a joke. They tore down the old building and rebuild it somehow made it worse and smaller (parking and dining area). They're Extremely slow and accuracy seems a bit challenging for those responsible for training. I cut the store level employees some slack because this issue is far above their pay grade and I don't blame them for the faults of corporate greed and spineless minions trying to climb the corporate ladder, making decisions regarding the bottom line and ignoring customer expectations and experience. We needed another location in this city like 20 years ago but yet here we are.