Whataburger

I placed an order at 12:25 pm Sunday 6/26/22 I received my order at 1:29 pm. I am exactly .4 miles from the restaurant. My delivery driver was there before 12:40pm , sitting there waiting!!! She was great communicating to me letting me know she was waiting and I tracked her on the app so I know she was there! It literally took her 4 minutes to drive to my apartment after they gave her my $33 order! Everything was cold! The onion rings were literally stuck to the container they were in. The fries were cold a mushy! The burgers were cold!!! I am extremely disappointed that a delivery driver sat there for around 45 minutes waiting for hot food to deliver and I guarantee that my food was sitting there for a long time before they gave it to her!!! There is NO WAY my food got that cold on a 4 minute drive! This is horrible!!!

I ordered a Whataburger Junior and a Milkshake and had to wait FOREVER. On top of that, I only ordered the burger and the shake, who authorized a meal? If I wanted a meal, I would have ordered a meal. Once I received my food, it was wrong. I had to wait to order, wait at the window and then pull forward. Poor customer service at this beautiful new location. It’s fast food, please speed up the pace.

Our order came out correctly, but took forever. The building appears to be fairly new, but not managed well- bathrooms (men & women) needed to be cleaned and trash was overflowing. Tables on one half of the restaurant were dirty. Would be a great stop with better management!