Wendy's

This is my very first time coming to this Wendy’s location ! The service and cleanliness of the restaurant was spectacular. Let alone, the customer service I experienced in my short time here from Carlos and his coworkers was very warm and genuine . Thank you so much for brightening up my day. Carlos and his crew deserve the highest regards !

Ordered a salad and a burger online to be picked up through the drive thru. Service was quick enough, but the workers at the window barely said a word. Perhaps the quickness of the service also reflects why my salad didn't include its dressing or toppings (pecans in this case) or why my wife's Dave's burger was missing its lettuce and tomato (but at least accurately was missing its cheese). This Wendy's is better than the neighboring Burger King, but not by much.

I ordered $30 worth of food, my chicken sandwich and soda were the only good things about the whole experience. I called the store and let them know that all my fries and chicken nuggets were cold. The manager spoke to me like I was insane and he said “we not busy all my employees make the food fresh.” I said “sir I will come back and bring you all my cold food, my cheese isn’t even melted on my baconator fries.” He continued to argue with me after I asked for an exchange. I asked for his name, Somas, the worst manager I have ever had an experience with. I don’t make reviews often unless they deserve one and Somas definitely deserves one. I have been a manager for a few fast food restaurants and cannot imagine speaking to people the way that Somas did to myself. I hate confrontation and I hate getting half an order of cold food and I also hate leaving bad reviews. I hope that Somas can learn from his actions and I hope I’m the last person he talks to that way.